pending payments

[jodipr79]

hello,

i have recently sold three items through ebay and the buyers have paid via pal. all three payments ae still saying pending on my ebay account and are not showing in my paypal anywhere. i have never had problems receiving payments before so need help with this as i need to send out the items asap.

kind regards 

jodi

[kernowlass]

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes?

[diddledoooo]

i did what u said and the email address is wrong now what do i do?

[sirhugo]

you can do one of things in this situation. you can either contact the buyer and advise of the situation and ask them to cancel payment and resend to correct email address. or if the email its been sent to is real, add it to your paypal account and confirm it

[kernowlass]

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.
2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. You will need to sort out between you if you want to still go ahead with the sale or cancel it.
3. If its completed then come back for more advice.


Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.