hi i sold an item via ebay and the person claims it was damaged and wanted a replacment which i dont have , i have asked them for pictures or to send it back for a refund , but they stopped messaging and opened a paypal claim instead of a claim through ebay , they have not added any comments to the claim more have they said why they have opened the claim , just the reason not as described , could any one help with this , it was for a microwave which didnt have any damage and was packed very well as i'm an experienced seller , also used a 24 hour couier ups , but the buyer said yodel delivered it
