email said I was sent money but nothing in paypal account?

[anh-]

So I sold an item on ebay and got an email from both paypal and the buyer to say they had sent me the money, coreect amount etc. However it is nowhere to be seen when I log into my account, nor my bank account, and when I click on the transaction ID in the email from paypal it comes up as error. It said on the email to confirm my email and it would take a few minutes after that....and that was this morning...still nothing- any ideas what's going on? do I have the money?!

[kernowlass]

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

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I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[anh-]

Thanks for the advice, just checked and it is exactly the same email on eBay as on PayPal. Anything else it could be?

[kernowlass]

Did you confirm your email address??

[anh-]

I did it after I had the email to say I had been sent the payment, and on my account settings it says it is confirmed?

[kernowlass]

OK if the email address was not confirmed when your buyer paid then it may well have showed up as unclaimed with a cancel option on your BUYERS end.

So they "may" have cancelled the payment and that is why it has not gone through.

Can you ask your buyer if it is showing as completed or unclaimed with or without a cancel option or pending.

       ****************************************

I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[anh-]

I've now sent a message to her, and I'll see what she says 🙂 thank you for all your help so far!!

[anh-]

So I got a reply, she says on her account it says she's paid, and its still not showing up on my account. No money has left her bank account though, and I have discovered that when I got an email saying she had sent me money, there were 2 emails, each with a different transaction number- any ideas what's going on?!

[PayPal_Anna]

Hi anh-,

Thank you for posting and welcome to the Community Forum!

I’m very sorry to hear about the issue. Have you managed to receive the payments yet?

It sounds like your buyer is checking her eBay auction status and not the PayPal status. Have you asked the buyer for the PayPal transaction ID? Once you have the number, please contact us with the details via Social Media. You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.

This situation would need to be reviewed further. Please, don’t send the item unless you can see the incoming transaction on your PayPal account.

Hope it will get resolved soon.

Anna