dont see sale from ebay in pay pal account

my3kiddies
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hi i maimly buy on ebay but have sold a few things on ebay but i cannot see the money in my paypalbalance and when i check selling activity it says notjing but the buyer paidnearly 4 weeks ago i think im doing something wrong i have my bank account added etc its quiote annoying any ideas please guys and gals thankyouSmiley Frustrated

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kernowlass
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@my3kiddies

 

How do you know the buyer has paid if there is no money in your paypal account balance?


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kernowlass
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@my3kiddies

 

How do you know the buyer has paid if there is no money in your paypal account balance?


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my3kiddies
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it is coming up paid to and ive just noticed an oldemail account i used when i first got pc is this possibly the problem?thanks

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kernowlass
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@my3kiddies

 

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions.

 

So   >>>

 

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.
If you can add and verify it then the payments should come through.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:

1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.

If its:
Unclaimed with a cancel option.

Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

Completed.

If its completed then come back for more advice.

Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.

 


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