Transaction has Postage and packing charge showing £0.00, yet Total & Payment show it included

BornOnTheCusp
Contributor
Contributor

Paypal transaction 3HP12562LP231305J shows the following in the Payment calculation:

Subtotal                            £12.90 GBP
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                                 £23.70 GBP
Payment                          £23.70 GB

 

Any thoughts on how this happen?

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3 REPLIES 3

PayPal_Siobhán
Moderator
Moderator

Hi @BornOnTheCusp

 

Welcome to the community. That is strange, have you spoke with your developer? You would also be best reaching out to our technical support team, here' a link to their community support page, https://www.paypal-community.com/t5/Merchant-Integration-Technical/ct-p/mts.

 

Hope this helps,

Siobhan

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BornOnTheCusp
Contributor
Contributor

PayPal Transaction ID: not permitted in this community

Unit price     Qty     Amount

£0.99 GBP     1                  £0.99 GBP
    
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
                             Total     £1.84 GBP
                       Payment     £1.84 GBP

 

This is the second occurrence that I have experienced, please note that this is an issue PayPal need to investigate; I am merely the customer of this information and play absolutely no part in its generation (other than being an eBay trader), so the reference to to my developer is not applicable.

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BornOnTheCusp
Contributor
Contributor

Here are the latest examples of the same thing:

Transaction ID: not permitted in this community (except in the initial thread).

£2.49 GBP     1     £2.49 GBP
    
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £3.64 GBP
Payment             £3.64 GBP


Transaction ID: not permitted in this community (except in the initial thread).

£3.00 GBP     1     £3.00 GBP
    
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £4.50 GBP
Payment             £4.50 GBP


Transaction ID: not permitted in this community (except in the initial thread).

Subtotal            £13.20 GBP
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £16.80 GBP
Payment             £16.80 GBP


Transaction ID: not permitted in this community (except in the initial thread).

Subtotal             £9.60 GBP
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £24.00 GBP
Payment             £24.00 GBP


Transaction ID: not permitted in this community (except in the initial thread).

£2.20 GBP     1     £2.20 GBP
    
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £5.80 GBP
Payment             £5.80 GBP


Transaction ID: not permitted in this community (except in the initial thread).

£2.40 GBP     1     £2.40 GBP
    
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £6.00 GBP
Payment             £6.00 GBP


Transaction ID: not permitted in this community (except in the initial thread).

£2.90 GBP     1     £2.90 GBP
    
Postage and packaging     £0.00 GBP
Insurance - not offered     ----
Total                     £4.10 GBP
Payment             £4.10 GBP

 

Any ideas of what is causing this?

If I don't get a satisfactory answer within seven (7) days I shall ask the question elsewhere in order to give the issue some oxygen.

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