Transaction has Postage and packing charge showing £0.00, yet Total & Payment show it included
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Paypal transaction 3HP12562LP231305J shows the following in the Payment calculation:
Subtotal £12.90 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £23.70 GBP
Payment £23.70 GB
Any thoughts on how this happen?
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Hi @BornOnTheCusp,
Welcome to the community. That is strange, have you spoke with your developer? You would also be best reaching out to our technical support team, here' a link to their community support page, https://www.paypal-community.com/t5/Merchant-Integration-Technical/ct-p/mts.
Hope this helps,
Siobhan
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PayPal Transaction ID: not permitted in this community
Unit price Qty Amount
£0.99 GBP 1 £0.99 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £1.84 GBP
Payment £1.84 GBP
This is the second occurrence that I have experienced, please note that this is an issue PayPal need to investigate; I am merely the customer of this information and play absolutely no part in its generation (other than being an eBay trader), so the reference to to my developer is not applicable.
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Here are the latest examples of the same thing:
Transaction ID: not permitted in this community (except in the initial thread).
£2.49 GBP 1 £2.49 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £3.64 GBP
Payment £3.64 GBP
Transaction ID: not permitted in this community (except in the initial thread).
£3.00 GBP 1 £3.00 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £4.50 GBP
Payment £4.50 GBP
Transaction ID: not permitted in this community (except in the initial thread).
Subtotal £13.20 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £16.80 GBP
Payment £16.80 GBP
Transaction ID: not permitted in this community (except in the initial thread).
Subtotal £9.60 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £24.00 GBP
Payment £24.00 GBP
Transaction ID: not permitted in this community (except in the initial thread).
£2.20 GBP 1 £2.20 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £5.80 GBP
Payment £5.80 GBP
Transaction ID: not permitted in this community (except in the initial thread).
£2.40 GBP 1 £2.40 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £6.00 GBP
Payment £6.00 GBP
Transaction ID: not permitted in this community (except in the initial thread).
£2.90 GBP 1 £2.90 GBP
Postage and packaging £0.00 GBP
Insurance - not offered ----
Total £4.10 GBP
Payment £4.10 GBP
Any ideas of what is causing this?
If I don't get a satisfactory answer within seven (7) days I shall ask the question elsewhere in order to give the issue some oxygen.
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