Trailer

nyno09
Contributor
Contributor
I recently sold trailer, but can't get hold on with the buyer, there is no reply to my emails and no answer on mobile phone... He did pay via PayPal, but money are on hold, but in my add I was asking for cash on collection... so don't know how to sort this out
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2 REPLIES 2

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi nyno09,

 

Welcome to the community forum.

 

If you are not comfortable with this buyer you can choose to refund the payment through PayPal. That way you can end the deal or insist on cash on delivery.  This is how you refund a payment http://ow.ly/QgzsE .

 

We offer seller protection for our PayPal sellers but this would not cover items that are picked up or delivered in person.

 

For your next sale you can find more on our seller protection here https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security .

 

I hope this helps.

 

Rachael

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nyno09
Contributor
Contributor
Thank u Rachel
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