Scammed! Too LATE!

[VeganSunshine]

Paid 27.97, 18th August last year for a wig that took 2 months to arrive and wasn't what I ordered. Very cheap and nasty.  I complained and was told that they'd send the correct one. On and on, asked for a refund, fobbed off again and again until the last message 28/12 from them saying "please be patient, it is on its way". Since then nothing.  And SO difficult to send a message to PayPal (and eBay) I don't like ringing so I've tried and given up since a few months ago. I just won't make that mistake again! 

[kernowlass]

@VeganSunshine

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/uk/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[VeganSunshine]

Thank you for your reply, I have done what I thought I should have. IT'S NOT TOO LATE!  Sent the Chinese a message. Opened 

a dispute. The answer I got was strange, it said something like ' you didn't recognise a transaction' but I said " I hadn't received the wig" ???? 

Anyway, we'll see what happens, am not very good at technology, but, it's not very user friendly I don't think.

So, thanks again for your help (can't see who you are now!) 

VeganSunshine 🌞

[kernowlass]

@VeganSunshine

I hope you opened one for 'item received but not as described' as you said you received it but sent it back again.

If so then you would need to add tracking to prove that you sent it back again.

However if the seller did not send the wig 'trackable' then you may be ok with an item not received dispute.