Refund

Giulietta994
Contributor
Contributor
Hello a lady bought something from me on ebay, she paid me and after she decided that she didn't want anything animore so i did a refund on paypal. The problem is that is almost a week on pending and she wants her money asap, what should i do?
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kernowlass
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@Giulietta994

 

ok then she must have a paypal account.

 

An echeque is a payment from your bank account, if you did not have enough funds to pay for the refund from your balance then it would come from your bank account but take 5 - 7 days to transfer to your paypal account and then get credited to the buyer.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Giulietta994

 

Nothing, she has to be patient and wait, you have kindly refunded her when she wasted your time bidding on your auction, paying and then wanting a refund.

>>

A seller can only issue a refund via funds in their paypal balance or an echeque.


So if its an echeque it has to clear through from the sellers bank account > paypal > and then it is credited to you and the hold lifted.


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Giulietta994
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What if she doesn't have a paypal account? They took my money from my bank account so i don t know, what's a ecueque?
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kernowlass
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@Giulietta994

 

How can you click on ''issue'' refund in your paypal account if she did not pay you via paypal?


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Giulietta994
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I have no idea, when she asked me for a refund i just clicked it on my paypal account, she probably have it but i'm not sure
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Giulietta994

 

ok then she must have a paypal account.

 

An echeque is a payment from your bank account, if you did not have enough funds to pay for the refund from your balance then it would come from your bank account but take 5 - 7 days to transfer to your paypal account and then get credited to the buyer.


Advice is voluntary.
Kudos / Solution appreciated.
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