Postage and payment

Lmarks83
New Community Member
I need to send a parcel that I sold on eBay however the buyer has provided a parcel collect which is different to his registered address on PayPal. If I send via this will that mean that I won't be able to receive my money for 21 days as I am not sending to his registered address?
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1 REPLY 1

PayPal_Anna
Moderator
Moderator

Hi Lmarks83,

 

Thank you for posting and welcome to the Community Forum!

 

We would recommend you to always ship the item to the shipping address provided in the transaction details in order for you to maintain the Seller Protection.

 

However, please note that this won’t impact the payment release time frame for new sellers. You still need to add the tracking number as normal and wait for the shipping to be processed.

 

Hope it helps.

Anna

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