Pending Ebay Payment

mattsupertune
Contributor
Contributor

Hi There,

I'm sure that this will have been posted before but I hope that soemone can help.

I've just sold an item on ebay, the buyer has paid immediately but I have the timer logo showing advising that the payment is pending.

I've using ebay/paypal for a number of years now and have never seen this before - wht's happening and what can I do?

Many thanks

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1 ACCEPTED SOLUTION

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kernowlass
Esteemed Advisor
Esteemed Advisor

You need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

3. If its completed then come back for more advice.


Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.


Advice is voluntary.
Kudos / Solution appreciated.

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20 REPLIES 20

mattsupertune
Contributor
Contributor

Sorry, meant to say that the payment doesn't appear anywhere in Paypal either

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kernowlass
Esteemed Advisor
Esteemed Advisor

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.



Advice is voluntary.
Kudos / Solution appreciated.
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mattsupertune
Contributor
Contributor

Hi Many thanks, have just checked that and the email address is indeed wrong. What do I do now. (In fact although it's similar to mine it's never existed)

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

You need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

3. If its completed then come back for more advice.


Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.


Advice is voluntary.
Kudos / Solution appreciated.
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mattsupertune
Contributor
Contributor

Many thanks, strange how that happened, like I said the email address has never existed!!

I've contacted my buyer, just need to see how they'd like to proceed.

 

Thanks again.

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kellyjon141
Contributor
Contributor

I am currently experiencing this very problem.... ebay seems to have somehow resorted back to a really old email address. I have 2 buyers who have just paid me, there payment is showing paid but i have not received the money into my paypal account. 

Can you help

Kelly 

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Karen1767
New Community Member
My email address is correct and still the payments are saying pending on my eBay and still nothing in PayPal ? Help the people who have paid want there items ?
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kernowlass
Esteemed Advisor
Esteemed Advisor

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Buffymk
New Community Member
Have had this problem, email address has been added wrong, what do I do now.
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