Payment pending for 6 weeks in Paypal account - not purchased thru eBay

pammy37au
Contributor
Contributor

Hi ...I bought and paid for an article on 2nd January 2015.

 

The amount is showing in my Paypal Account as "Pending"

 

I have tried to contact the seller, but have received no answer.

I am really worried because the "contact seller" link which is provided on the website where I found the item..does not work..

I managed to find her gmail email address thru other means, and have written to her asking for her immediate attention.

 

What do i do if I don't hear anything??

I wouldnt care so much if it was only a few dollars, but it is over $100 and I am only a pensioner, so cant afford to lose that much

money.

 

Regards

Pam R

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

Normally a pending status bugs out after 30 days, so as it has not contact customer services and see if they can release the funds >>>

 

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

 



OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


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