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PAID THROUGH PAYPAL, COLLECTION IN PERSON?

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charlieaulert
Contributor
Posted on

I’ve sold an item on eBay for £500, the buyer has paid via Paypal, my eBay advert clearly stated that it is collection only, both in the postage options & in my item description.

 

The buyer will not collect and is telling me to post to his UK address, of which I will not be doing. Can I open some sort of Paypal case or eBay case? I think my options are as followed:

 

1) I ask the buyer to cancel his payment and mutually cancel the order and I’ll suggest that I can drop the item off at his house and take cash on collection?

 

2) Open an eBay/Paypal case if possible?

 

Can someone please help, I don’t want to lose my seller fee when I won’t be receiving the money?

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