Not receiving payment notifications via email
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Hi LeylaT,
Thank you for posting your question in our Community. I am afraid that I am not able to help you here as we can only provide general information. I would advise to contact us so that we can check your email settings and help you to resolve this.
Just click 'contact' at the bottom of a PayPal page to get our number. You can also contact us on Facebook www.Facebook.com/PayPalUK and on Twitter @AskPayPal.
Dian
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Hi LeylaT,
Thank you for posting your question in our Community. I am afraid that I am not able to help you here as we can only provide general information. I would advise to contact us so that we can check your email settings and help you to resolve this.
Just click 'contact' at the bottom of a PayPal page to get our number. You can also contact us on Facebook www.Facebook.com/PayPalUK and on Twitter @AskPayPal.
Dian
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We have not received any notiications for 4 days now, this is not a new problem we have been experiencing this problem for the past 18 months and it is causing a major problem for our business. Rang Paypal they say its not their problem it is my service providers.
I rang my service provider they said they are aware of the problem but they say the fault is Ebay's and they are trying to sort it.
I rang Ebay and they say the problem is Paypal's.
Ebay gave me this link fot the same problem in the past which shows the problem is Paypal's
/t5/Selling-on-eBay/eBay-Payment-Notifications/m-p/980732?profile.language=en-gb#M9033
Paypal you need to sort yourselfs out
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We, too are having this problem of not recieving the payment notfications in our email. we get reciept reports but not payments made to us. the last payment email we recieved was on October 9th 2016. We have had 3 payments since that did not have emailed reports sent to us.
please help.
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exactly what is being said on this thread and other, thismorning i had 3 payments come through via email, for sales that had happened more than 12 hours before, email from ebay are fine, and the amount is showing up in my PP account, but there is no email coming through as normal from PP with the buyers details on it.
here is our latest one received thismorning, for a transaction that happened on the 15th..... email time 04:24 PP transaction time, as printed on email 15 Oct 2016 19:38:55 BST
It would be helpful to have some real answers from PP here, rather than just copied and pasted replies when the poster has clearly not read what is actually happening.
It is not the fault of our email provider
it is not the fault of eBay
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