I paid for an ebay item as a guest user and now cannot get a refund for an item that dod not arrive as I have no transaction ID. It was a lot of money and paypal have not been helpful at all. I have the transaction details and a reciept number - what can I do??
You can file for item not received on ebay. Go to your my ebay and then select the options to the right of your item.
i have purchased item on eBay,item has was not received,i have spoken to seller and he has agreed to refund and has advised me to open case on eBay ihave tried opening case but i get a message saying that i purchased item on ebay ireland and the reason for that is that the buyer is on multiple sites and even though i signed into eBay UK it took me to eBay ireland.i have logged into ebay ireland to find that i cant find my item.i havecontacted eBay and they said i should open a case on paypal,i paid as a guest on paypal at the time of purchase but now have an account but the steps paypal has sent me to open a dispute is useless because i cant find my transaction id which means i cant open a case.does anyone have a solution for me?
You can still open a dispute with paypal if you paid as a guest buyer BUT you have to contact customer services and they will open one for you >>>
Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).
When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".
Firstly i don't work for paypal.
Secondly as a GUEST buyer they have to contact paypal.
Thirdly ebay will TELL them to contact paypal.
Lastly apart from your rude and rubbish answer you are replyig to someone who posted over a year ago so doubt they would be interested in YOUR reply.
If you have paid for your item using a guest account then you will need to contact us directly. Once you contact us we can assist you in locating the transaction and manually file a claim on your behalf. Please be aware that you can only file a claim up to 45 days from the date of the transaction.
Thanks for posting and please let us know how you get on.
I encountered the same problem. But could you please tell me how I can contact Paypal? Is there a link to submit teh encountered problem.
I was a guest user when I bought the item. When I want to submit my problem in the Resolution Center, it keeps asking me for the transaction id, which I could not find at all.