Funds not received from buyer, item sent recirded

littletreasures
New Community Member
We sold my husbands iPhone and sent a payment request via paypal but received no funds. The phone was sent recorded so we were able to track receipt of the item. Am I eligible for seller protection?😞
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kernowlass
Esteemed Advisor
Esteemed Advisor

@littletreasures

 

Why would you send an item BEFORE you had been paid???

 

No there is no seller protection for that reason as paypal tells you not to send anything until the funds are showing in your paypal account balance.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@littletreasures

 

Why would you send an item BEFORE you had been paid???

 

No there is no seller protection for that reason as paypal tells you not to send anything until the funds are showing in your paypal account balance.


Advice is voluntary.
Kudos / Solution appreciated.
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littletreasures
New Community Member
We received emails we thought were from Paypal stating funds were being held until we sent tracing details. Obviously they were fraudulent emails and of course to have a tracking number you have to post the item. Very naive and sad 😞
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