Ebay payment not appearing in PayPal

Lchaldy
New Community Member

Hi,

I am new to selling on Ebay and have recently sold an item. The buyer has stated that they have paid the amount, but it is not appearing in my PayPal account. I have recieved an email from PayPal stating that the payment has been made, however my Ebay account says 'payment awaiting'. There is nothing appearing in my PayPal account.

 

I have also checked my email address for PayPal in Ebay as per suggestions to previous advice, and it is correct. 

 

Please help.

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Lchaldy,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If you are new to selling on eBay, payments you receive may be placed on temporary hold. To provide one of the safest online payment services our internal security system reviews every transaction before it is released. If you have received a payment and this has been placed on a temporary hold, you can check here how to speed up the review https://goo.gl/BmIQsk.

 

- Siobhan

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