Download History Doesn't Work

bfxa
New Community Member

Hi all,

 

I'm using this link (for years) to download my history:

 

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_history-download&nav=0%2e3%2e1

 

Used to work fine. I'm trying to download my history for the first quarter of this year and it's not working. Usually it is generated within a few hours but this time i'm just getting an email after a few days of wait.

 

"Sorry, we were unable to process your request to download the following log:1 Jan 2016through31 Mar 2016.

 

The failure may have been caused by an unexpected system error or unusually high demand on our servers.

 

Please try your download again. We apologise for any inconvenience.

 

Yours sincerely,

 

PayPal"

 

I tried multiple times and i tried multiple accounts. I'm having the same problem with both of my accounts. I need to donwload these asap. Any idea?

 

Thanks 

 

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there Bfxa.

Welcome to the Community!

Sorry to hear that you are experiencing difficulties when trying to download your history on your account. Can you please try downloading your history through this link and let us know how it goes? https://cms.paypal.com/au/cgi-bin/marketingweb?cmd=_render-content&content_ID=acct_setup/Accounting

David.

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