Double dispute

muzicmysoul_7q
Contributor
Contributor
Hi everyone, Recently i have bought a product and the seller told me that i gonna take long time to deliver the product so I cancelled my order in our mutual understanding and agreed to refund my full amount within 24 hours but didn't did that so I disputed the transaction. Now they are telling that they can only refund my amount after I cancelled my dispute. Is it true? Can i re disputed the same transaction if they didn't refund my amount after I cancelled my dispute?
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@muzicmysoul_7q

 

 

NEVER close a dispute until you have a cleared refund or your item.

 

If you close a dispute then you can't open another.

 

Your seller is perfectly able to refund you via the dispute process as that is what it is for.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.