Dispute, money held for 21 days

YazanM
Contributor
Contributor

Hello,

ok so guys I am a new seller and I sold a virtual code called "playstation plus code" for a person for 62$. The money got to my PayPal but then the buyer filed a dispute because he said that it took 3 hours to get the code but on my site I said that it is maximum 2 hours to get it (like what the **bleep**??) so he filed a dispute. Now the 62$ are not on my account so where are they, does the buyer keep it? He doesn't seem to reply to my messages in the dispute page, another question is what will happen to the money within 21 days, will I get them or will the buyer keep them? I am really scared and would appreciate any help ❤️

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13 REPLIES 13

YazanM
Contributor
Contributor

So what should I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@YazanM

 

Wait for paypal to make a decision, either they will ask you for proof or they will find in favour of the buyer.


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YazanM
Contributor
Contributor

Can you answer the questions I posted originally?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@YazanM

 

Thought i had, but got to go out now sorry.


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