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Hello Trinity68,
Thank you for your post.
I am afraid that there is nothing we can do to prevent someone opening a case on a payment that they have made to you. If they report a payment as unauthorised on PayPal we will investigate to make sure that this is the case and will release any funds if we find that it is not unauthorised. If the sender goes directly to their bank, I am afraid it is the bank who make the final decision.
-Donna
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A chargeback means that an account holders has filed directly via their card issuer and not opened a Paypal dispute.
The card company make all the decisions and all Paypal can do is pass on any info on your behalf.
If you lose then you also pay the card issuers processing fee of £14.
However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.
Advice is voluntary.
Kudos / Solution appreciated.
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Hello Trinity68,
Thank you for your post.
I am afraid that there is nothing we can do to prevent someone opening a case on a payment that they have made to you. If they report a payment as unauthorised on PayPal we will investigate to make sure that this is the case and will release any funds if we find that it is not unauthorised. If the sender goes directly to their bank, I am afraid it is the bank who make the final decision.
-Donna
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