Buyers can't pay for my item

newvil
Member
Member

When users try to order the item from me and pay for it with paypal, the get such error.

 

 

This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.

 

Return to merchant and try a different payment method

We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).

 

error

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there Newvil.


Welcome to the Community!

 

Sorry to hear that you are experiencing difficulties when you are trying to receive payments through PayPal.

 

Based on the screenshot that you provided, it looks as though the issues may have been on your buyers account.


Would it be possible for you to ask your buyers to reach out to us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for them and help them with getting a payment processed.

 

David.

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