Buyer says item damaged wants refund

[jodie07812]

Posted item took out insurance buyer says item was received damage when I posted it it was in first class condition buyer now wants partial refund

[kernowlass]

@jodie07812

The fact you posted it in good condition does not mean that she received it in that condition.

You can either negotiate a part refund IF she supplies photos of the damage OR tell her to file a paypal dispute and then if paypal finds in her favour she would have to return the item back to you trackable at her own expense before you have to issue a refund.

IF the item was NOT damaged then I doubt she would want to return it so would not bother.