Recently, I have received an update from Paypal for two unauthorized purchase dispute.
Both sales are made far back in Nov 2014 and buyer was a regular buyer since April last year. However, the latest two purchase was paid by a different credit card owner and has been filed as unauthorized purchase by the owner
The credit card owner is definitely the buyer's dad/uncle because
- They have the same family name
- They stay at the same area (US, CA los angelas)
- They all have this common english name 'patterns/traits', everyone has a name that practically starts with a letter 'C'.
- They practically LOOK related since they asians who have migrated to the states. The whole family have this korean asian kind of look.
I assume the case was that the owner of the credit card; in this case it was the buyer's father, was unknown to the purchase or had forgotten about it and made a report to his credit card company.
What makes the matter worst was that, the item had positive feedback left on facebook by the buyer!
So I sent in some files to paypal (Stated below):
- Tracking ID
- Purchase History (Since buyer was a regular customer)
- Positive feedbacks
In the end, paypal totally decided to side with the buyer due to lack of shipping info. I clearly had the tracking ID which ships to the postal code, country and state! The matter was not regarding the delivery of the product but more of the purchase made.
I did call back to paypal to complain about it because it was so unfair.
- I have already shipped the item out with registered postage
- Items are gone now but payment is reversed?!
- I clearly DID provide the necessary information and the case was about the purchase not the delivery, how could they side the buyer just due to lack of shipping info?
Child using parent's card
I was told that if a kid were to use their parent's credit card, the parents do not have to pay for it as it wasn't the purchase they have made. However, in this case the buyer is clearly a young adult does this still applies to the weird parent and child policy?
Honestly, the policy of not liable to pay for purchase made by their family members is a total nonsense to me. Does this means that I could just freely use my parent's card and have them filed unauthorized purchase so that we could get things free?! It doesn't make any sense at all and it is just a nightmare to us sellers. At the end of the day, I was told by my sis that paypal was just trying to get the easy way out by siding the buyer and the credit card company.
I refuse to resolve the negative balance caused by this dispute, what's worst was that my paypal balance was already deducted from the dispute and sadly, it wasn't enough. Well it doesn't cost a lot but the sum was an amount I wouldn't just let go, it was around USD$90? Paypal also added $20 for dispute charge; unreasonable, they did nothing to help me and even charged me for it.
I called in to explain the dispute and was told to send in more evident and email them again. I will send in more info but really, I'm sick of this whole routine and definitely will be annoyed after sending in files and still losing the dispute.
Have anyone met with such cases? Is there anything I could do about it?
