Here is the situation: I'm the seller. I sent the item to the buyer 2nd class signed for Royal Mail. Buyer contacted me about a week after dispatch saying she had not recieved the item. I checked the tracking number. Delivery had been attempted, a "something for you card left". Buyer failed to collect the item from the post office depot. It has now been returned to me. What am i obligated to refund? The price paid for the item and the postage? Or just the item? Thanks for any help.
You can see if the buyer will accept a part refund of item cost only but if they do not want to and open a dispute for non receipt of item then you would have to give them a full refund.
Advice is voluntary. Kudos / Solution appreciated.
