Buyer claimed item not working - Returned and item is fully functional

PS4StoreUK
Contributor
Contributor

Right so I sold a Playstation 4 on eBay and after 9 weeks the buyer contacted me saying the system no longer works (I offer a 3 month warranty on items), So no issues I had the item returned to me and I sent another unit out... Buyer again contacts me saying this item does not work either 😕 

I test my items before dispatch and they were fine. Well anyway they open a PayPal dispute and I accept the return for a refund - The item gets back to me and low and behold there is nothing wrong with the system at all. 

So where do I stand on this? Am I within my rights to refuse the return on the basis it was not damaged/working? 

I would of course give the buyer a message for themt o arrange to have it sent back to them.

Regards

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@PS4StoreUK

 

If the buyer has returned the item to you as paypal requested and provided a tracking number then you pretty much have to refund them.


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PS4StoreUK
Contributor
Contributor

It is not a valid claim though - So surely I can appeal the case no?

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