Automatic refund

recw88
New Community Member

Hi There,

 

I recently sold something on eBay and received an instant payment notification. However, when I logged into PayPal, I could see that the payment was immediately refunded. The buyer didnt request a refund and I didn't issue one. It was done automatically by PayPal. 

 

Has this happened to anyone before and if so, how do I sort it out? I can't send the item I sold until `I receive payment.

 

Rebecca

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1 REPLY 1

PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

Did you receive an email explaining why the payment was refunded/reversed?

 

-David R

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