An unclaimed payment has been canceled

[sipup]

Just sold my first item on ebay and now its giving me the error 

An unclaimed payment has been canceled

the email address was correct, email as far as i know was confirmed. mobile number wasnt but is now.

after confirming mobile nothing pops up. ebay shows checkout complete. 

what do i need to do to receive my money????

[kernowlass]

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

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I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[sipup]

thanks for the response, but the email address was correct (i even got the emails from paypal to the correct address)

[kernowlass · Accepted solution]

Then it could have been because your mobile was not confirmed but its one of those as that is the only time a buyer can cancel a payment.

Unclaimed WITH a cancel option means:

1. Unconfirmed email addy or mobile number.

2. Typo or wrong email addy on your auction.

However it won't show up now even if you have rectified it as the buyer has cancelled the payment and needs to pay you again.

    ***********************************************

I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[sipup]

Ah okay, great. If only those emails had contained this information....

[loft725]

Hey @sipup, did you get your money back then? Just had the same issue - and thanks a million @kernowlass - great knowledge.