A Credit Card transation does not appear in my Paypal history

ronweiser
New Community Member

I have a Paypal transation on my credit card statement that does not appear in my Paypal history. Where can I find out more about this transaction?

Login to Me Too
1 REPLY 1

PayPal_Adrian
PayPal Employee
PayPal Employee

ronweiser -

 

Welcome to the Community!

 

If you can't locate the transaction on your PayPal account, it's possible you may have either made a purchase while using guest checkout or purchased from a merchant who uses PayPal as it's processor. 

 

Additionally, if your card account  has more than one card associated with it, it's possible the other cardholder may have made a purchase.

 

If you can't locate any email receipts, or any items in your History, you'll want to have the card, the date, and the amount handy and call customer service so they can research it in depth (and ensure you receive a refund if needed).

 

Thanks!

 

Adrian

Was my post helpful? If so, please give me a kudos!

Did my post solve the issue? If so, please accept it as a solution!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.