won't let me upload my ID

hullmax
Contributor
Contributor

Won't let me upload my ID

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2 REPLIES 2

PayPal_Joy
Moderator
Moderator

Hi @hullmax,

 

Welcome to the PayPal Community!

 

I'm sorry to hear that you're having trouble uploading your ID. I understand how frustrating this would be. If you haven't done so already, please clear cache and cookies and try using a different browser. 

 

If you continue to have issues, I suggest contacting our Customer Support by clicking 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

 

I hope this helps!


Joy
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Willjoe
Contributor
Contributor

Log in to your PayPal account. Click Resolve a problem in our Resolution Centre under "More about your account" on the left of the page. Click Resolve under "Begin a limitation review", or click Respond under "Resolution Centre cases". Follow the on-screen instruction to upload your documents.

 

 

Regards,

Will

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