why is Paypal allowed to side with merchants on fraudulent promotions?

[jscarborough]

1000.00

[kernowlass]

@jscarborough 

Paypal is the middle man so they give 'some' buyer and 'some' seller protection.

So there is always going to be someone unhappy with any judgement call that they make.

However if you can give some details on what happened and which dispute you opened and what happened we may be able to advise.

[jscarborough]

so I purchased a very nice Milwaukee rolling tool chest with a top box included. Now I was skeptical about it because it was 98.00 when this combination set up is about 1000.00 However I figured with the catch phrase about the virus and that and the fact that it was a Facebook promotion it would be legitimate. Some time goes by about 6 weeks so I start asking questions. I tried contacting the seller and of course I get no response so I reach out to Paypal and they deny my claim. Said the merchant shipped it and it was delivered. I never even got a real receipt and when I ask how are they proving this and could they share that information with me. They haven't provided me with anything either.

[Yardman1]

PayPal did the same thing to me was supposed to receive a toolbox they gave PayPal shipping info so PayPal sided with them it's a joke PayPal is allowing people to get scammed

[kernowlass]

@jscarborough 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.