who is Digital River Ireland, Ltd.

[Temp20230128b]

i had money taken out on my account unauthorized

[kernowlass · Accepted solution]

@Temp20230128b 

Digital river is an ecommerce payment company. They don't fraudulently take your money. They partner with companies like Samsung, Microsoft, razr, McAfee, avast, etc. If you buy from those websites, your charge may show up as from digital river. They also handle subscriptions. A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting Again...Digital river just handles the orders and payments submitted by partner companies.

[Kaymac71]

I had £49.99 take for Avast software that I did not purchase. PayPal say it was authorised and it was setup as a recurring payment, which is now cancelled. Having to go to avast to try and get refund, bank have been informed of fraud. Have changed PayPal email address and password.

[BobJackson]

I don't have a mobile phone, so I can't log in to PayPal. When my credit card expired, Avast told me to update my PayPal details, which I couldn't do. At the last moment, they offered a direct credit card payment option, which I chose. A few months later, Digital River began taking money from my PayPal account, because PayPal had meanwhile updated my card on their own initiative. So they won't let me access my account for my own security, but will hand over my money to any swindler who asks!

[kernowlass]

@BobJackson 

Contact Digital River for a refund of the duplicate payment.

Cards are auto updated as per link.

 https://www.paypal.com/nz/cshelp/article/why-did-paypal-automatically-update-the-expiration-date-on-...

If you have an active subscription that you set up on your paypal account then when Digital River apply for the funds Paypal will of course pay them for you as that is what a subscription allows. Not sure how Paypal are supposed to know you paid another way???

As for accessing your account you would need to contact customer services to help log in and then add a mobile phone to your account so you don't get locked out again.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[KieranRyan]

I would have to say, as an experienced online shopper, that this company in my opinion should be avoided AT ALL COSTS.

My opinion obviously... in my case I was buying a computer via this parasitic entity ... please - don't even go there for the sake of your sanity.... go thru a retailer that has retail experience... as in when you order, and dr says "in stock" - they really mean "...essentially we have absolutely no idea as to whether it is in stock or not NOR do we give a crap...".

If you try to cancel an order or try to get in touch with them ... best of good luck... 

I have been scammed/lied to/treated like an idiot MANY times before - usually by internet service providers..., but this crowd... in my humble opinion are THE worst I have ever met.

[KieranRyan]

Solved... I can't seem to be able to close the thread... thanks for everyone that contributed. 

I get it... they are legal... not entirely efficient in my one off experience but they didn't RIP me off.

End of... thanks for your time.... 

Best wishes, 

K.

[KieranRyan]

I have commented in the overall thread below.. this is simply a heads up...

They might be "legal" and "compliant" ... personally I think otherwise, but they are, in my opinion, the single WORST entity I have experienced online in close on 30 years.

[Harryal]

I have had £74.99 take out, not knowing what it is for. Would be helpful if this company could say which company it is from

[kernowlass]

edited.