where did my money go if seller refunded even though it says not eligible

[Leapt]

so as u can see I opened a case for refund and it got closed for some reason but the seller already refunded me the money and I called paypal and they're saying there is no refund even though u can see in this picture he did refund it? where did my money go?

 

 

 

 

 

 

[PayPal_RebeccaN]

Hi @Leapt, 

Welcome to the PayPal Community. 

I understand the seller has advised you they have processed a refund but you are unable to see this. 

If you receive a refund via PayPal, you will receive an automatic email advising you of this refund. Also, if you review the 'Activity' section of your PayPal account, this particular transaction should show as 'Refunded'. If you have not received this email and/or it does not show as refunded this means no refund has been issued. 

When a transaction/payment has been refunded, the money will be credited back to the same funding source that was used to pay originally. 

• If you paid with a debit card/bank account, the refund should appear between 5-7 working days on your card/bank statement. 
• If you paid using a credit card, this refund can take anything up to 30 days to appear on your statement. 
• If your PayPal balance was used to fund this transaction, you should see the refund credited to your PayPal balance immediately.
• You can check what funding source was used by finding the original payment on the Activity section of your PayPal account. 

For more information on this, please see: Where is my refund? (paypal.com) 

Have a nice day! 

- Rebecca.