unrecognized transaction

meee7
Contributor
Contributor

Hey i recently saw i had a unrecognized transaction to another country i filed a dispute but Paypal ruled against me and wont let me dispute it anymore is there anything i can do to get my money back 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@meee7 

 

 PayPal is only able to approve an unauthorized dispute when it is clear someone else logged into your PayPal account. If someone accessed your device using a virus or malware, then the logins would look like you made them.

 

If you can run a virus and malware scan, it would resecure your device. Afterwards save a report of the scan and provide it to PayPal's Customer Support. They may be able to reopen your unauthorized dispute with that information. You can find the different options for contacting Customer Support here


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