unauthorized purchases and pending transaciton

Hallmom
New Community Member

So there were 2 unauthorized purchases on my PayPal and one of them I couldn't make a claim on it because it was pending. But they took the money and the pending transaction is gone. The money is still missing from my account. So do I wait to see if they will give the money back or contact them about it?

Login to Me Too
1 REPLY 1

PayPal_Nick
Moderator
Moderator

Hi @Hallmom,

 

We're sorry to hear about this unauthorized activity. Please reach out to customer service right away. You're 100% covered against unauthorized transactions. You can find our contact information at the bottom of any www.PayPal.com web page by clicking "Contact."

 

~Nick
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.