transcation dispute taking too long

[helpam1]

i placed an order in August and have not received it. I filed a claim in September. Paypal keeps extending the date of its resolution. I would like a refund because the items i ordered were for a birthday that has come and gone. What can i do to get the funds put back into my account?

[PayPal_Tricia]

Hi @helpam1, 

Sorry to hear you didn't receive this item in time. 

It sounds like you've taken the right steps to protect your money by filing a claim. The claim resolution date usually gets pushed back if a merchant provides tracking that shows the item is still in transit. Once the tracking confirms delivery or there isn't a status update on the tracking for a few days, the claim should be resolved. 

I hope this information helps!

Thanks, 
PayPal_Tricia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[helpam1]

yes, thank you