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gauthier_connie · ‎Dec-19-2022

I see a automatic payment for syntagma pte Ltd and I think it may be a scam or fraud

PayPal_JonK · ‎Mar-01-2023

Welcome to the PayPal Community Forum. I'm sorry to hear you've run into some unrecognized activity on your account. If there was a completed transaction on your account, I'd recommend reporting it as an Unauthorized Transaction through our Resolution Center. If it was just an authorization, you may need to wait for it to complete before you can open a dispute on it.

If it's under your Bills page. you can click on the name of the merchant and then click "Remove this Bill" at the bottom of their payment profile.

If it's a Subscription or Billing Agreement, you can find more about updating them here: What is an automatic payment and how do I update or cancel one?

You're also welcome to reach out to our Customer Support teams for more assistance.

I hope that helps,

- Jon K

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kernowlass · ‎Dec-19-2022

@gauthier_connie

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

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jormor91 · ‎Dec-23-2022

This is for a website called astralcoach.com. I believe they charge you an initial amount for your natal chart, and give you a 7 day trial period to cancel the recurring subscription.

Zandi03 · ‎May-17-2023

You are correct. Even wiki is hiding in free trials along with lumi fashion and try and charge u B4 the trial is up or add features for this discounted price and never give u what they said i were getting when you paid the 50 cents for ur chart to be translated. Scams are more abundant in everything we once trusted these days. And bc it's online there's less rules on false advertisement unfortunately. But it varies state to state and country .

JasmineThompson · ‎Nov-03-2023

Does anyone know how to cancel the subscription for this website plz everytime I try n go to the cancellation page it comes up saying oops

kernowlass · ‎Nov-03-2023

@JasmineThompson

Read the posts just up from yours.

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JasmineThompson · ‎Nov-03-2023

So because I paid £0.50 for the chart thing and managed to stop pre approved payments does this mean that I don't have a subscription or is it still possible for them to charge me £9.99 every month so confused if paying the 50p starts a subscription or whether or not that's separate

PayPal_Bindu · ‎Nov-08-2023

Hello @JasmineThompson

Thank you for joining the PayPal help Community!

I completely understand your confusion about the subscriptions. It possible that you have created a Billing Agreement/subscription with the seller during a checkout and as a buyer, you must agree to the Billing Agreement/subscription before a merchant can take a payment from your PayPal account. If you have canceled the subscriptions in your account, no scheduled payments will take place in future with the merchant.

Thanks for your assistance here @kernowlass!

Hope this information helps you,

Bindu

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LunaWalker78 · ‎Apr-13-2024

You click on the gear and go to payments, manage auto payments, active payments, cancel/remove

LunaWalker78 · ‎Apr-13-2024

Thank you

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syntagma pte Ltd.

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