I have a case and it was already escalated. The 10 days has passed and the seller DID NOT respond at all in them days. Yet instead of the case auto closing in my favor it never did and instead PayPal has been "reviewing the info" for 3 days now.
Paypal it appears are inundated with claims mainly from buyers that bought tat from these China websites or Social Media ads ! So all claims are being pushed back unfortunately.
As long as yours has been escalated from a dispute to a claim, and is still being reviewed then you have the chance of a refund. Sadly you will have to wait it out in the long queue though.
Advice is voluntary. Kudos / Solution appreciated.
