"Access to your account is permanently restricted"

Krystsina3
Contributor
Contributor

Good afternoon Back in 2015, I registered my PayPal account and in 2024 I needed it to make a card transaction. As soon as I changed my name (with passport details attached; since I created the account a long time ago, I indicated incompletely correct data) I received a message:
"Access to your account is permanently restricted
After review, we have decided to permanently restrict your account due to the potential risk. You will not be able to conduct further business using PayPal."
How can I restore access, where should I write about this problem? I don’t understand why the account could have been blocked; perhaps I was under 18 at the time of registration in 2015? But I didn’t use the account at all. Is it possible to regain access to the account in such a situation?

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Krystsina3 

 

If you opened an illegal underage account with fake details ie not your legal name then to be honest I am not surprised you are banned.


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Krystsina3
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I had more incomplete data in my profile than fake data, my name was indicated in the profile, but with the wrong transliteration and without a surname
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kernowlass
Esteemed Advisor
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@Krystsina3 

 

my name was indicated in the profile, but with the wrong transliteration and without a surname
 
So not your legal name then? Again if you don't provide your legal name then anything else is a fake name.
 
 

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Krystsina3
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I understand, but it will not work to change the situation, is it possible to send some additional documents? It's just that the question is that before they blocked, they performed an operation on the card with the payment of the hotel, it passed, but the money on the card was not withdrawn, but frozen. If suddenly, for example, I need to cancel the booking and make a refund, will it still be possible to spend it through a limited account?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Krystsina3 

 

You can't do anything on a permanently limited account unfortunately.

Any refunds would either go back to your balance and held for 180 days if you funded your paypal payment via your balance OR automatically go back to any card you used to fund the payment.

Any 'buyers' would be able to file disputes to get their money back if funds available in your balance, you could also refund buyers OR ask paypal to do so for you.


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Krystsina3
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Thank u for u helping!
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