purchases i never made

ally7771
Contributor
Contributor

has anyone had a problem getting funds back, my PayPal details were stolen by the border he got the info from my computer put onto his tablet while I was away having liver treatment and he added it to his Google Play account google play said they could see 2 different names account his name payment method my Paypal he spent over 10k on games some he done with google play rest was done through the same game but with their private store, I put in for a refund with PayPal but was rejected within few hours which I don't understand they can see over many years I have never done such activities before, who in the right mind would on games? I am a 60-year-old lady and don't know what to do I went to the police and they took my complaint but said hard to find him when I didn't know where he had gone he fled the morning before I got home, google support said they could see there was another account but they couldn't go into his account without his permission tried calling Google to play to stay in the queue for nearly 1 1/2 hours then for them to say they are not in the office, he took my life savings and added it to his google account, he even emailed me been smart saying you will never get your money back attached google play emailing him.. tried telling google play you are emailing him product madness inc kept saying they don't see any purchases this is the mail I got from them but I can see it all on my PayPal activity. can anyone help me into what I should do, please i need to get my money back as I need it for medicals how can people get away with such things

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ally7771 

 

Unlikely you will win any claim as the safety and security of your computer and paypal account are your responsibility and not paypals.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.