Hello @Niimue,
Welcome to the community forum and thanks for posting!
I'm sorry to hear about the trouble you've had with your account. Based on the information that you've shared, it seems like your account is limited. When an account limitation is placed, you would be required to complete all the steps in the 'Resolution Center' to resolve it. Once all the steps are done, your account would be sent for review. You would then be updated via email about the account status. If you cannot complete some of the steps, I would suggest reaching out to our customer support team through the available options on our website so that our advisors can help you accordingly with what next steps to be taken in order to have access to your funds.
Regards,
Ayesha
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