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paypal has no record of my transaction

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Whiteboycustoms
Contributor
Posted on

I have made a purchase for $99.00. It went thru and processed just fine. Now I went to check on my package which its been over 45 days because I have not received the item, Paypal does not have any record of that transaction. I still have the paypal receipt from when I ordered it. I cannot file a dispute because they cannot find my transaction ID either. Any suggestions...... 

 

Thanks

Concerned Minnesota Girl

1 REPLY 1

paypal has no record of my transaction

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kernowlass
Esteemed Advisor

@Whiteboycustoms 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer?

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.


So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.

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