no paypal customer support? they do not reply

[jrl69]

Hi.

I have an issue and as paypal do not reply any of my messages, I ask here, maybe i find a solution. I bought a item, at the end they refund. But it was already charged in my bank account. The seller have already refund, and ebay say yes, was already refund. 10 days ago!!!!!!! and the money still nowhere. Paypal seems have erased it. I contacted my bank, and they say Paypal only charged them, never refund them. Where is my money? where can i claim? Somebody know?

Thanks

[kernowlass]

@jrl69 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212

[jrl69 · Accepted solution]

Thanks. I will continue waiting, let see if they refund to me before the limit days.

thanks again

regards

jrl