me paying for return shipping when seller sent wrong items

[rshoover]

Is there a way to dispute the PayPal response to ship items back to seller to the address provided?  The return address on packages is only 40 mile from our home in California but PayPal gave the return address as a China address.  Why should I pay for shipping when they did the wrong??  Unfortunately my wife did not know the website and items were in China.  Imagine the cost to return items to China.  Often a seller would send a prepaid label to return items especially if they were the ones in the wrong.  Evidently a scam website as now that we know the city in China to return to, this city is often associated with scams and frauds.

Can anybody give me an idea how to followup with the claim to dispute the shipping request.

[kernowlass]

@rshoover 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.