linlin million technology co. LTD

Marilyn-2018
Contributor
Contributor

How do I locate contact information for this company. I have not received my purchase and there is no way to contact them, anyone have information on how to make a connection with company, so Paypal will help me after I have attempted to contact these people. 

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8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@Marilyn-2018 

 

Another of these????


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





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LoriMartin
New Community Member
Me too! Did you get your money back? And how do we report them?
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Tisclo
New Community Member

Sorry, it happened to me too. They took my money and never sent the item. They gave a fake tracking number to PayPal and PayPal will not honor their deceptive practices, denying my claim. PayPal has become unreliable as well.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Tisclo 


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


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pekelly14
New Community Member

I have the same problem.  I placed an order on 12/5/2021, which I never received.  I filed a claim with PayPal on 3/22/2022.  They have been giving me the run around ever since.   They closed my dispute in favor of the seller. I appealed and showed proof that the tracking number was for another item that I did receive.  Now, PayPal is asking me to jump through more hoops by filing a claim with an approved government agency, then submitting the government's official document report response within 10 days, which is pretty much impossible.   Buyer beware.   Paypal's "purchase protection" is actually nonexistent. 

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Deltajackee
New Community Member
I have never been more disappointed in PayPal or a company before. Never received my items even though tracking info was sent. Said left in mailbox. How is a STATUE going to fit in my mailbox. Almost 2 months PayPal dragged it on but never once asked me for any proof I had like footage from my cameras showing no packages were delivered that day!! Lost out on $80 but I have learned my lesson and probably won’t be using PayPal much in the future such a shame!!!
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lockness2045
Contributor
Contributor
Where is my order. Starting to think you are a trip off. Reporting you too paypal.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@lockness2045 

 

If you haven't received an item then open a paypal dispute for non receipt!!! 


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