help with dispute

crmlcrk
New Community Member

have not recieved product, did not have paypal account until after ordering but have contact info from bank, can't reach them by phone so thought i would try here, with no luck, help please

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@crmlcrk 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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