fraudulant tracking #s

[djones73]

PP-D-12966909 this case was denied by paypal bc the seller provided a false tracking # his tracking # did not originate with his name or did it ship to my address it was a 3M freight delivery this has been provided by fedex freight staff.. I spent 45 minutes on the phone bouncing back and forth to confirm this as well as the signature is from a M boumesteer a recving clerk at 3M (and it was not a fan from anatoli)

[kernowlass · Accepted solution]

@djones73 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[Libby111]

Thank you sooooo much, i followed your advice and received a full refund

[joneskl]

I too scammed by Paypal and the falsy tracking number. Scammer company just uploads some tracking number that was "delivered" and Paypal says too bad it was "delivered".

Even though it shows it was a 1 ounce envelope delivered to an HR department. My package was a 110 pound box going to a residential address.

This is Fedex. I have been on the phone with Fedex for hours various times. I have gone to local Fedex stations.

They will NOT provide any information saying where it was delivered or that is was not delivered to my address. "That is Fedex Policy".

How did anyone get info from Fedex proving the delivery? Paypal is an active assistant to the scammers. I presume it's better for Paypal to work with the scammers so they still get their percentage cut. This is all over the internet, these false tracking number scams and Paypal always working with the scammers on it.

[djones73]

Thank You this was resolved with your help