doubts about a website

newjake
New Community Member

hello guys

i tried to buy from a website : www.buyqual.com
it seemed loading then nothing happened i got an error saying i should contact paypal support
no transaction happened on my paypal notifications
but now i'm afraid the website has my  paypal info and may use it

would changing password be enough to protect my account ?
or should i contact paypal ?

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1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi @newjake

 

Welcome to the PayPal community forum. We are always happy to have new members. 

 

If you are concerned that the security of your account is at risk then I would recommend to change your password and security questions. Before doing this I would recommend to run a full virus scan on the device you are using to ensure that there are no hidden viruses on on your device before changing your password. Be sure to change password to something completely different and ensure that it is a strong password. 

 

I hope this helps, 

Paula 

 

 

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