dispute

[Memo22]

I have a question I open a dispute with a seller and I want to cancel my order but they don't want to make the cancelation. Then when I open the case the want me to close the case first so the can give my refund. Do I have to close the case or not?

[sharpiemarker · Accepted solution]

@Memo22 

No, do not close your case. Once you close it, you don’t get another chance to reopen it. What you want to do is escalate to a PayPal claim.

How do I escalate a dispute to a claim?

[Memo22]

Thanks you so much for the help