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despute

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mark_baker
New Community Member
Posted on
someone has opened a dispute against me after i sent them shoes and they payed me for saying that they didn’t orthorise the payment but i can’t find the tracking number receipt so i can’t reply in resolution centre please someone help this person is trying to take £300 from me
1 REPLY 1

despute

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kernowlass
Esteemed Advisor

@mark_baker 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered. However you may not be if you can't supply a tracking number to show you sent it to the paypal registered address of the buyer at the time of payment.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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Kudos / Solution appreciated.

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