damaged item return
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi ive just bought a compressor from vevor uk, it arrived damaged and different from advertised picture, i opened a dispute case and the cmpany want me to return it to hong kong this would cost more than the item. what should i do next ive phoned paypal twice, and been told an agent will look into getting a uk return address. but i have not had any emails as yet .
- Labels:
-
Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- PayPal dropped a Dispute wouldn't wait, Cant let them get away with this. in Disputes and Limitations Archives
- Seller possibly stalling resolution till after 180 days in Disputes and Limitations Archives
- Purchase in cantian trading in Disputes and Limitations Archives