damaged item return

pikerunner
New Community Member

hi ive just bought a compressor from vevor uk, it arrived damaged and different from advertised picture, i opened a dispute case and the cmpany want me to return it to hong kong this would cost more than the item. what should i do next ive phoned paypal twice, and been told an agent will look into getting a uk return address. but i have not had any emails as yet . 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pikerunner 


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.
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